aqu999 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how aqu999 ("we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "player") who access or use the aqu999 website at https://aqu999.app, its mobile-optimised site, and all related services (collectively, the "Platform"). This Policy applies to all players based in Bangladesh and to any individual who creates an account, makes a deposit, places a bet, or otherwise interacts with the Platform.

By registering an account or continuing to use the aqu999 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and contact our support team to request account closure.

aqu999 reserves the right to update this Policy at any time. The revised version will be published on this page with an updated effective date. Material changes will be communicated to registered players via the contact details held on their account.

2. Information We Collect

We collect personal information through several channels. The categories of personal data we collect include:

• Registration data: Full name, date of birth, gender, email address, mobile number, and home address provided at account creation.
• Identity verification documents: Copies of government-issued photo identification (National ID card, passport, or driving licence) and proof of address submitted during KYC verification.
• Payment information: Transaction records, deposit and withdrawal amounts, and the identifiers associated with your payment methods (bKash mobile number, Nagad account number, Rocket number, Upay ID, cryptocurrency wallet addresses, or the last four digits of a Visa or Mastercard). We do not store full card numbers on our servers.
• Account activity data: Login timestamps, session duration, games played, bet amounts, wager history, bonus redemptions, and withdrawal requests.
• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and referring URL collected automatically when you access the Platform.
• Communications data: Records of any messages, emails, or live chat conversations you have with our support team.
• Cookie and analytics data: Behavioural data collected via cookies and similar tracking technologies as described in Section 8 below.

3. Legal Basis for Processing

aqu999 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to create and manage your aqu999 account, process transactions, and deliver the services you have requested.
• Legal obligation: We are required to process certain data to comply with applicable anti-money laundering (AML) regulations, age verification requirements, and fraud prevention obligations.
• Legitimate interests: We process certain technical and behavioural data to protect the security and integrity of the Platform, detect fraudulent activity, and improve our services.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your prior consent, which you may withdraw at any time.

4. How We Use Your Information

Your personal data is used for the following purposes:

• Creating, verifying, and maintaining your aqu999 player account;
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, USDT, BTC, Visa, and Mastercard;
• Conducting age and identity verification to ensure compliance with the 21+ age restriction;
• Detecting, investigating, and preventing fraudulent transactions, money laundering, and other prohibited activities;
• Delivering customer support and responding to queries submitted through live chat or email;
• Personalising your experience on the Platform, including recommending games and displaying relevant promotional offers;
• Sending transactional communications such as deposit confirmations, withdrawal approvals, and security alerts;
• Sending marketing communications about promotions, new games, and platform updates — only where you have provided explicit consent;
• Analysing Platform usage patterns to improve performance, fix bugs, and develop new features;
• Enforcing our Terms & Conditions and Responsible Gaming policies.

5. Sharing Your Information

aqu999 does not sell, rent, or otherwise trade your personal data with third-party marketing organisations. We may share your information with the following categories of recipients only to the extent necessary to deliver our services:

• Payment processors: bKash, Nagad, Rocket, Upay, and cryptocurrency network nodes require transaction data to process deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC service providers who assist in verifying the authenticity of identity documents submitted during account verification.
• Game content providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session tokens to deliver their game content — they do not receive your full personal profile.
• Technology and hosting partners: Infrastructure providers who host the Platform's servers and databases under strict data processing agreements.
• Fraud prevention and security services: Providers who assist in detecting suspicious activity, verifying device fingerprints, and preventing account takeovers.
• Legal and regulatory authorities: Law enforcement agencies, regulatory bodies, or courts where we are required to disclose information by applicable law or a valid legal order.

All third-party service providers who process personal data on our behalf are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service to aqu999.

6. International Data Transfers

The aqu999 Platform serves players based in Bangladesh. Some of our technology partners and service providers may be located outside Bangladesh. Where personal data is transferred internationally, aqu999 ensures that appropriate safeguards are in place, including contractual protections equivalent to those that apply within our primary operating jurisdiction. By using the Platform, you acknowledge and consent to your data being transferred to, stored in, and processed in countries outside Bangladesh in connection with the services described in this Policy.

7. Data Retention

aqu999 retains your personal data for as long as your account remains active and for a period of five (5) years following account closure or last activity. This retention period is maintained to comply with our legal obligations relating to anti-money laundering, tax reporting, and fraud prevention. After this period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

Transaction records may be retained for longer periods where required by a valid legal order or regulatory investigation. In such cases, we will inform you of the extended retention period to the extent permitted by law.

8. Cookies & Tracking Technologies

aqu999 uses the following categories of cookies and similar technologies on the Platform:

• Essential cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without impairing the Platform's core functionality.
• Functional cookies: Used to remember your preferences such as preferred language display settings, last viewed game category, and notification settings.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — which pages are visited most frequently, where players drop off during registration, and which game categories attract the most engagement. This data is used exclusively to improve the Platform.
• Marketing cookies: Only deployed where you have given explicit consent. These cookies allow us to measure the effectiveness of promotional campaigns and display contextually relevant offers within the Platform.

You can manage or disable non-essential cookies through your device's browser settings. Disabling certain cookies may affect the functionality of some Platform features. aqu999 does not use cookies to track your activity outside of the aqu999 Platform.

9. Your Rights

As a player using the aqu999 Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations. We cannot erase data that we are legally required to retain.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You may request a machine-readable export of the personal data you have provided to us.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to the processing of your personal data where that processing is based on our legitimate interests, unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the rights listed above, please contact our support team by emailing [email protected] (plain text — not a clickable link). Please include your registered email address and a clear description of your request. We will respond within 30 calendar days of receipt.

10. Children & Minors

The aqu999 Platform is strictly restricted to individuals aged 21 years and above. aqu999 does not knowingly collect, store, or process personal data relating to persons under the age of 21. If we become aware that personal data belonging to a minor has been collected, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account on the Platform, please notify us immediately at [email protected] (plain text).

11. Security Measures

aqu999 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• AES-256 encryption for personal and payment data stored in our databases;
• Multi-factor authentication options for player accounts;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Strict access controls ensuring that only authorised personnel can access personal data, and only on a need-to-know basis;
• Incident response procedures to identify, contain, and remediate security breaches in a timely manner.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your aqu999 login credentials and for logging out of your account when using shared or public devices.

12. Links to Third-Party Content

The aqu999 Platform may display content from third-party game providers (such as Pragmatic Play, Evolution Gaming, or Spribe) delivered within embedded game frames. These providers operate under their own privacy policies in relation to data processed within their game environments. aqu999 is not responsible for the privacy practices of third-party game content providers. We recommend reviewing the privacy policies of any third-party providers whose content you interact with on the Platform.

13. Changes to This Policy

aqu999 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform functionality. The revised Policy will be published on this page with an updated effective date. Where changes are material, we will provide notice to registered players via their registered email address or through a prominent notice on the Platform. Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way aqu999 handles your personal data, please contact our dedicated privacy support team. We are available 24 hours a day, 7 days a week via live chat on the Platform. You may also reach us by email at [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 5 business days and to resolve formal complaints within 30 calendar days.